Selecting the correct category will help speed up the account review process and reduce the chance of your application being rejected. Browse through the category classifications below and register your new OA account right away!
| Categories | Definition & Some Suggestions |
| Real Estate | – Activities related to brokerage, sales, or leasing of completed real estate projects or properties. – Office rental and management services. – Real estate investment consulting companies. – Apps or websites supporting real estate business (leasing, buying/selling, etc.). |
| Technology & Equipment | – Trading in tech equipment (network devices, phones and accessories, photo/video gear, digital cameras, camcorders, printers); electrical devices (massage chairs, household appliances, refrigeration); music instruments/equipment; computer hardware and accessories. – Platforms, apps, or other technological utilities that help enterprises manage or operate during production and business. – Biometrics technology (e.g., fingerprint recognition). |
| Utility Services | – Supplying utilities for households: electricity, water, gas, fuel, etc. – Security services, cleaning, house caretaking, moving services. – Industrial and residential cleaning services (cleaning, repairing electrical appliances, household appliances, laundry services, etc.). – Waste and wastewater treatment. |
| Travel & Accommodation | – Companies producing or selling travel souvenirs, outdoor/décor items. – Agencies, platforms, or offices providing ticket booking services for flights, buses, trains, or booking accommodations for tourism. – Tourism-related services (tour operators, sightseeing tours, etc.) and short-term lodging facilities (hotels, resorts, homestays, etc.). – Visa consulting for tourism or immigration. |
| Education & Training | – Educational models such as schools, training centers, vocational training, professional skills, soft skills, life skills, tutoring, language education, driving schools. – Online education, platforms, or apps supporting education. – Study abroad consulting services. – Numerology services. |
| Shopping & Retail | – Wholesale and retail of consumer goods (FMCG) both in large and small scales: fast-moving consumer goods in supermarkets, convenience stores, traditional markets, e-commerce platforms, electrical appliance retailers, etc. – Retail of jewelry, gemstones, pearls, gold, silver, handicrafts, building materials, furniture, mother & baby products, books, magazines, stationery, and other retail items. |
| Beauty & Cosmetics | – Trade in cosmetics; perfumes; skincare/oral care products; hair care products (helping hair growth/darkening); hygiene/ feminine hygiene products; soaps, body washes; hand sanitizers/disinfectants. – Makeup, spa, massage, and non-invasive beauty services. – Pet grooming spa. |
| Restaurants & Cafés | –Food & beverage businesses offering dine-in services: restaurants, buffets, banquet halls, cafes, bubble tea shops, bakeries, ice cream shops, casual eateries, beverage shops, fast food, pizza outlets. |
| Automotive & Motorcycles | – Trading in vehicles or parts/accessories for road transport: bicycles, cars, motorbikes, motorcycles, trucks, construction vehicles, etc. – Maintenance, servicing, and warranty for transportation vehicles. |
| Manufacturing & Production | – Enterprises, factories operating in production of goods or semi-finished products across sectors like agriculture, forestry, fisheries; biological products, fertilizers; industrial machinery fabrication; construction materials; textile, leather and footwear industries; packaging, paper products; printing and publishing. – Activities in mining and processing of minerals or natural resources to produce final goods or supply raw materials. |
| Finance & Banking | – Financial services: banking, insurance/reinsurance, credit, securities, fund management, e-wallets, money transfer, payment intermediation, foreign exchange, pawn services, debt trading, insurance agencies. – Commodity trading. – Organizations offering scholarships or financial aid. |
| Design & Construction | – Architectural design, graphic design, interior/exterior construction, infrastructure for industrial or residential buildings. – Landscape design and construction, greenery. |
| Fashion & Apparel | – Trading in fashion products and accessories: belts, watches, jewelry (excluding jewelry category), footwear, sunglasses, bags/wallets, bracelets, earrings, hair accessories, etc. – Garment workshops, clothing manufacturing. – Note: Jewelry is categorized under Shopping & Retail. |
| Food & Beverages | – Trading in food and beverages: fresh food, bottled beverages, processed packaged food, food additives, processing aids, alcoholic or non-alcoholic drinks, fruit, various dairy products. |
| Media & Entertainment | – Activities in media and entertainment: TV programs, radio, films, sporting events, amusement and entertainment. – Event organization (weddings, photography, studio rentals, etc.). – Advertising (marketing, digital marketing) & market research; agency consulting on website design and development; design and installation of advertising signs, banners, posters. – Exhibition rooms, museums. |
| Internal Communication | – Category for businesses that need to use OA as an internal communication channel. |
| Recruitment & Employment | – Employment and recruitment services, workforce supply, labor export. – OA used exclusively for a company’s internal recruitment needs. |
| Consulting & Management | – Services in legal consulting, auditing, accounting, tax consulting, tax agency. – Law offices. – Translation/notarization services. – Consultancy on immigration/visa/study abroad. – Marriage, family, and psychological counseling services. |
| Transportation | – Transport services (passenger or cargo delivery), postal services, delivery of food/fresh goods, logistics. – Shipping lines, airlines, taxi services. – Driver or vehicle rental services. – Warehousing, cargo loading/unloading services. – Other logistics support activities. |
| Telecommunications | – Trading in telecom goods: telecom equipment, network devices, telecom services, radio devices, SIM card sales. – Telecom services: telecom infrastructure; TV, cable TV, satellite TV; internet services; email/voicemail services; hosting/domain, email & messaging services; digital signature services. |
| Healthcare & Pharmaceuticals | – Facilities producing or trading pharmaceuticals/medical equipment, or dietary supplements, health products, specialized diet foods, vitamins, natural health products. – Pharmacies/retail stores selling medicines, healthcare products, medical devices, supplements, other health-related items. – Healthcare services: hospitals, clinics (general/specialized/dental/traditional), physical therapy, diagnostic centers, vaccination/dispensing/bandage services, vital signs measurement; emergency services, patient transport; dispensaries, health outposts; veterinary clinics. – Nursing and assistance services. – Other medical and healthcare facilities. |
| Other Services | – Business types not covered by existing categories above. |
💡 Note:
By following this, you’ll have a powerful Zalo OA. If you need more on optimizing Zalo OA for marketing and customer care, stay tuned for the next articles! Or to explore other Zalo features, follow this link. here.
Contact me for more advice on how to register a Zalo OA – Nguyễn Hải – 0906.851.053 (Zalo)